Integrated ENT, Allergy and Immunology
Medical Office Manager
Full Time • Woodbury
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Essential Duties and Responsibilities
- Provide direct supervision and day-to-day leadership to practice staff, including Medical Assistants and Patient Specialists.
- Ensure adequate staffing and coordinate coverage for employee absences, including sick and vacation time.
- Function effectively in both clinical and administrative support capacities as needed to support practice operations.
- Partner with leadership to identify operational challenges and opportunities and develop practical solutions to improve practice performance.
- Monitor provider schedules to ensure appropriate utilization and achievement of established benchmarks; communicate concerns or barriers to leadership.
- Evaluate staffing needs based on practice productivity, patient volume, and operational requirements, and make recommendations regarding appropriate staffing levels.
- Ensure adequate provider and staff coverage to support patient needs and continuity of operations.
- Participate in the recruitment, interviewing, hiring, onboarding, and orientation of new practice staff.
- Ensure employee performance evaluations are completed in a timely manner, establish appropriate performance goals for supervised staff, and make recommendations regarding compensation adjustments when appropriate.
- Oversee biweekly employee timesheets and monitor timekeeping activities for accuracy and compliance.
- In collaboration with the Medical Director and executive leadership, identify provider-related operational concerns and assist with resolution, communication, and follow-up.
- Collaborate with the Quality Manager and other appropriate team members on UDS, PCMH, ACO, Maine Health Home, and other quality initiatives.
- Participate in meetings and initiatives related to quality improvement, operational efficiency, and patient care.
- Evaluate workflows, systems, and processes to identify opportunities for greater efficiency, effectiveness, and continuous improvement.
- Support the development and implementation of policies and procedures related to practice operations and patient service.
Competencies
- Highly organized, proactive, detail-oriented, and goal-driven.
- Strong leadership, supervisory, and interpersonal skills.
- Ability to identify problems, analyze information, and develop practical solutions.
- Ability to prioritize multiple responsibilities and work independently and efficiently.
- Strong written and verbal communication skills.
- Ability to work with and interpret large data sets with appropriate clinical guidance.
- Proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
- Strong commitment to teamwork and collaboration within a multidisciplinary healthcare environment.
- Excellent professional and telephone communication skills.
- Commitment to improving patient care, service, and overall practice performance.
General Expectations
- Demonstrate commitment to the mission, vision, and values of the organization.
- Maintain a professional manner and consistently demonstrate respect, honesty, integrity, and dignity when interacting with patients, families, employees, providers, and other members of the healthcare team.
- Promote teamwork and the continuous improvement of patient care and practice operations.
- Maintain punctuality and use work time effectively.
- Perform responsibilities in a conscientious, cooperative, accurate, and timely manner.
- Maintain a professional appearance and conduct.
- Protect the confidentiality of patient, employee, and organizational information and comply with all applicable confidentiality and privacy requirements.
- Comply with the organization's Standards of Conduct, Compliance Program, policies, and procedures.
- Demonstrate compliance with organizational standards as part of ongoing performance evaluation.
Compensation: $60,000.00 - $75,000.00 per year
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